Shipping policy

Order processing time

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping time.

Shipping rates and delivery estimates

We ship from fulfillment centers in Asia. Standard delivery to the United States takes approximately 7–12 business days after your order has been processed. Delivery times may vary due to customs clearance, carrier capacity, or unforeseen circumstances.

Shipping is free on orders over $150. The shipping charge is waived automatically once your order passes that amount. Please ensure your delivery address is accurate to avoid any delays.

Customs, duties, and taxes

Your order ships from an international fulfillment center and may be subject to import duties and taxes (including VAT) once it reaches the United States. Aptavela is not responsible for these charges if they are applied. All customs duties and taxes are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

Contact us

If you have any further questions about our shipping policy, please contact our support team at support@aptavela.com.