Cut to your measurements — made in 10 days, arrives in 7–12.
Cut to your measurements — made in 10 days, arrives in 7–12.
Aptavela

Returns & exchanges

Love the fit, or we make it right

Every order is backed by our 30-day Perfect Fit Guarantee — if it isn't right, we'll alter or remake it for free.

How it works

Three steps to a return

1

Initiate online

Head to our Returns Portal with your order number and zip code to start the process.

2

Print & pack

Purchase your return shipping label and pack your items securely in the original packaging if possible.

3

Drop it off

Drop the package off at any authorized shipping location. We'll handle the rest once it arrives.

30-day returns

We want you to love your purchase. If you're not completely satisfied, all items can be returned within 30 days of delivery — except those marked Final Sale at the time of purchase.

Customers are responsible for return shipping costs. Returns must be shipped to our designated global return processing facilities. Once your return is received and inspected, refunds will be issued to the original payment method.

Exchanges

Need a different size, color, or fabric? We make exchanges easy and hassle-free.

Exchanges are completely free. When you process an exchange through our portal, you can instantly receive store credit to place a new order right away.

Good to know

Frequent questions

Can I return washed or worn items?
Yes. We encourage you to wear and wash your linen to truly experience the Aptavela difference — linen only gets softer with time. Washed, worn, or original items can all be returned within 30 days of delivery. Please note that return shipping costs are the customer's responsibility. And if the fit isn't right, our Perfect Fit Guarantee covers free alterations or a remake.
What do you do with returned items?
In our ongoing efforts to eliminate waste and support communities, gently used returned items are either thoroughly sanitized and donated to local charities/shelters, or responsibly recycled depending on their condition. They are never resold to customers.
I received the wrong item or a defective product. What should I do?
We're sorry about that. If you received a defective or incorrect item, please contact our customer experience team directly with a photo of the item. We will arrange a free replacement immediately.