30
Our mistake? Free remake or full refund — no need to send it back
If an item is defective, wrong, or not made to the size or measurements ordered, email photos within 30 days of delivery. You choose a free remake or a full refund.
After-sales policy
Returns & Fit Guarantee
Every Aptavela piece is cut and sewn to order in China, then shipped free to the United States with duties and taxes included. Because it is made just for you, we cannot accept change-of-mind returns or refunds.
$40
Fit not perfect? We refund tailoring up to $40
If it fits but isn’t quite right, email photos and a local tailor’s receipt within 30 days of delivery. We refund the alteration cost up to $40 per item.
No returns
Made just for you — No change-of-mind returns
Changed your mind, measured wrong, or ordered the wrong size? We cannot accept those returns or refunds because every item is cut and sewn only after you order.
How to request a remake, refund, or cancellation
Email support@aptavela.com with your order number and photos of the item. For a Perfect Fit Guarantee claim, include a receipt from your local tailor. For cancellation, email us within 24 hours of ordering.
We respond within 24 business hours, Mon–Fri: 9:00 AM – 6:00 PM ET. If an approved claim is our fault, you choose a free remake or full refund and do not need to send the item back.
Good to know
Returns & fit questions
How is every Aptavela item made?
Every item is cut and sewn in our atelier in China after you place your order. Current production takes 10 days, followed by approximately 7–12 days in transit. US shipping is free and duties and taxes are included.
Can I return or exchange an item for my own reason?
No. If you changed your mind, measured wrong, ordered the wrong size, or no longer want the item, it cannot be returned, exchanged, or refunded. This is because every piece is made specifically for you.
What if my item is defective or wrong?
Email us with your order number and clear photos within 30 days of delivery. For a defective item, a wrong item, or an item not made to your ordered size or measurements, choose a free remake or a full refund. There is no need to send the item back.
How does the Perfect Fit Guarantee work?
If the garment fits but is not quite right, email photos and a receipt from a local tailor within 30 days of delivery. We refund the alteration cost up to $40 per item.
Can I cancel or change my order?
Yes. Cancellation is free within 24 hours of ordering. After 24 hours, cutting may have started, and the order can no longer be changed or cancelled.
Where do you ship, and do I pay duties?
We ship to the United States only. US shipping is free, and duties and taxes are included in the checkout price — there is nothing to pay on delivery.
What happens to items that come back to you?
Items that come back to us are donated or recycled, never resold.
How do I contact you?
Email support@aptavela.com or open live chat. We respond within 24 business hours, Mon–Fri: 9:00 AM – 6:00 PM ET.