Contact Aptavela
Our customer support team is here to help with product questions, order updates, shipping, and returns. Email us or open live chat — we respond within 24 business hours, Mon–Fri: 9:00 AM – 6:00 PM ET.
Company
Texihome LLC
Products are made to order in our own workshop in China.
Shipping & returns
Free shipping on all US orders
Made to order in China; duties included. Our-fault claims receive a remake or full refund, tailoring is refunded up to $40, and change-of-mind returns are not accepted.
Send a message
Need help right now?
Open live chat for the fastest response during business hours, or email us anytime at support@aptavela.com.
How we can help
Order support
Need help with an order, delivery update, or address correction? Contact us as soon as possible and our team will guide you through the next steps.
Returns & Fit Guarantee
If we made a mistake, email photos within 30 days for a free remake or full refund — no return shipment needed. If the fit is not quite right, we refund documented tailoring up to $40. Change-of-mind returns are not accepted.
Product questions
If you need help choosing a size, understanding what is included, or comparing fabrics, reach out before ordering and we will help you choose the right option.