Frequently asked questions

Aptavela order delivery usually starts with 1 to 5 business days of processing time, and shipping then takes approximately 7 to 12 business days after processing. Delivery timelines may vary due to customs clearance or carrier capacity. You will receive a tracking email as soon as your order leaves our fulfillment network.

Aptavela international shipping is available to select countries, and shipping rates plus delivery timing are calculated at checkout based on your exact location. International customers are responsible for any duties, taxes, or customs fees charged on arrival.

Aptavela order changes and cancellations must be requested immediately because we process orders quickly for dispatch. If you need to modify or cancel an order, contact our team right away; once the warehouse has processed the order, we can no longer make changes.

Aptavela return policy allows most items to be returned within 30 days of delivery for a refund if you are not satisfied with the purchase. Customers are responsible for return shipping costs unless a return is required because of a confirmed product issue.

Aptavela returns and exchanges can be started by contacting support with your order number and delivery details so the team can confirm the request and share the correct return instructions. Once your return is approved, you will receive the next steps needed to send the item back.

Aptavela refund processing usually takes 5 to 7 business days after the returned item reaches the warehouse and passes inspection. Refund funds are sent back to the original payment method used for the order.

Every Aptavela garment is made from 100% premium European flax linen, valued for its breathability, natural texture, and durability. Linen softens with every wash while staying strong — the more you wear it, the better it feels.

Aptavela linen should be washed in cool or warm water with a mild liquid detergent to help preserve the fibers and surface softness. Avoid bleach and fabric softeners, tumble dry on low heat, and remove garments promptly to reduce wrinkles.

Selected Aptavela products carry OEKO-TEX certification. Certification status varies by product — check the individual product page or contact support for specific certification details before ordering.