Frequently asked questions

Every Aptavela garment is cut and sewn to order in our atelier in China in 10 days, then takes approximately 7–12 days in transit to the United States. You will receive a tracking email as soon as your order ships.

Every piece is made to order in our atelier in China. Nothing is cut until you place your order.

No. We currently ship to the United States only.

No. US shipping is free and duties and taxes are included in the price you pay at checkout, so there is nothing extra to pay on delivery.

Yes. Cancellation is free within 24 hours of placing your order. After that, cutting may already have started and the order can no longer be cancelled.

Changes are possible within 24 hours of ordering. After 24 hours, cutting may have started, so the order can no longer be changed or cancelled.

Every Aptavela item is made to order, so we cannot accept change-of-mind returns or refunds. If we made a mistake, we will remake the item or refund it in full — and there is no need to send it back.

Email us photos and your order number within 30 days of delivery. If the item is defective, wrong, or not made to the size or measurements ordered, you can choose a free remake or a full refund. You do not need to send the item back.

Send photos and a receipt from a local tailor within 30 days of delivery. Our Perfect Fit Guarantee refunds the alteration cost up to $40 per item.

Those are customer reasons, and made-to-order items cannot be returned or refunded for them. Contact us before ordering if you would like help choosing measurements.

Approved full refunds are returned to your original payment method. Approved Perfect Fit Guarantee claims refund the documented alteration cost up to $40 per item. No return shipment is required for an approved our-fault claim.

Items that come back to us are donated or recycled, never resold.

Every Aptavela garment is made from 100% linen, valued for its breathability, natural texture, and durability. Linen softens with every wash while staying strong — the more you wear it, the better it feels.

Aptavela linen should be washed in cool or warm water with a mild liquid detergent to help preserve the fibers and surface softness. Avoid bleach and fabric softeners, tumble dry on low heat, and remove garments promptly to reduce wrinkles.

Selected Aptavela products carry OEKO-TEX certification. Certification status varies by product — check the individual product page or contact support for specific certification details before ordering.